We hope you love your Yelo Ribon purchase. If you change your mind about an eligible online purchase, please notify us within 14 days of receiving your order.
Returning an Online Order
Items must be returned:
- Unworn, unused and in their original condition
- With all original tags attached
- Free from makeup, fake tan, deodorant, perfume, smoke, pet hair and other marks or odours
- Securely packaged to prevent damage in transit
Please include your order number and the name and email address used to place the order. Returns received without identifying information may take longer to process.
Before posting your return, contact us at yeloribonmarketing@gmail.com or 087 262 5451.
Send returns to:
Yelo Ribon
13 Upper Main Street
Buncrana, Co. Donegal
F93 RD90
Ireland
Customers are responsible for return postage unless an item is faulty, damaged or incorrect. We strongly recommend using a tracked postal service, as Yelo Ribon cannot accept responsibility for returns lost in transit.
Sale Items
Online sale items may be returned within the same 14-day return period, provided they meet the return conditions above.
Sale items purchased in our Buncrana store are final sale for change-of-mind purchases. This does not affect your statutory rights if an item is faulty or not as described.
Items clearly sold at a reduced price because of a disclosed fault cannot be returned because of that specific fault.
Gift Cards
Gift cards cannot be exchanged for cash or refunded once issued or used, except where required by law.
Refunds
We will email you after your return has been received and inspected.
Approved refunds will be issued to the original payment method within 14 days. Your bank or payment provider may take additional time to display the refund.
We may reduce or refuse a refund if an item has been worn, damaged or handled beyond what is reasonably necessary to inspect it.
Original standard delivery charges will be refunded where required by your statutory rights. Return postage costs are not refundable unless the item is faulty, damaged or incorrect.
Exchanges
We do not currently offer direct exchanges for online orders. If you require another size, colour or style, please return the original item for a refund and place a new order.
Faulty, Damaged or Incorrect Items
Please notify us as soon as possible if an item arrives faulty, damaged or incorrect.
Email yeloribonmarketing@gmail.com or call 087 262 5451, quoting your order number and including photographs where appropriate. If the item is confirmed as faulty, damaged or incorrect, you will not be charged for returning it.
This Returns Policy does not affect your statutory consumer rights.