FAQs

Where does Yelo Ribon deliver?

We deliver throughout Ireland, Northern Ireland, Great Britain, the European Union and selected international destinations.

The delivery options available for your address will be displayed at checkout.

How much does delivery cost?

Ireland and Northern Ireland: €5.99
Great Britain: £9.99
European Union: €14.99
Selected international destinations: €19.99

Please see our Delivery & Click & Collect page for estimated timeframes and additional information.

Do you offer Click & Collect?

Yes. Free Click & Collect is available from:

Yelo Ribon
13 Upper Main Street
Buncrana, Co. Donegal
F93 RD90

We will contact you when your order is ready. Please wait for confirmation before travelling to the store.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking information.

Please check your junk or spam folder if you haven’t received it.

Can I return an online order?

Yes. If you change your mind, please notify us within 14 days of receiving your eligible online purchase.

Items must be unworn, unused, in their original condition and returned with all tags attached. Please see our Returns Policy for complete instructions.

Can I return a sale item?

Eligible sale items purchased online may be returned within the 14-day return period.

Sale items purchased in our Buncrana store are final sale for change-of-mind purchases. Your statutory rights still apply if an item is faulty or not as described.

Do you offer exchanges?

We do not currently offer direct exchanges for online orders.

Please return the unwanted item for a refund and place a new order for your preferred size, colour or style.

How do I choose the correct size?

Sizing can vary between brands and styles. Check the individual product description for fit advice, including whether an item is true to size, small fitting or oversized.

Where available, we also include the model’s height and size. If you need additional help, contact us before ordering.

Can I change or cancel my order?

We will try to help, but we cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.

What should I do if my order arrives faulty or incorrect?

Contact us as soon as possible at yeloribonmarketing@gmail.com, quoting your order number and including photographs where appropriate.

If the item is confirmed as faulty, damaged or incorrect, we will explain the next steps and you will not be charged for returning it.

Do you sell gift cards?

Yes. Yelo Ribon Gift Cards are available in a selection of values and make a lovely gift when you’re unsure what to choose.

Gift cards cannot be exchanged for cash or refunded once issued or used, except where required by law.

Can I visit the Yelo Ribon boutique?

Yes. Visit us at: